Explainer Video Production for AI Product - CallCoach | CX Training with AI Agent | B2B SaaS Videos
By What a Story | SaaS & Tech Product Video Experts
Summary
## Key takeaways - **Call Centers Face Key Challenges**: Onboarding takes too long, team performance isn't improving, coaching bandwidth is stretched, and performance is inconsistent with top agents carrying the weight of the team. [00:01], [00:14] - **CallCoach: AI-Powered Coach**: Built on 20 years of advanced AI experience and calibrated with human insight, Call Coach is your own AI powered call center coach. [00:22], [00:25] - **Listens and Analyzes Everything**: It listens to every call and reads every chat message, analyzes empathy, tone, and clarity and provides AI powered coaching to agents, team leads, and QA. [00:36], [00:48] - **35% Onboarding Reduction**: Cut onboarding by 35%. [00:48], [00:54] - **30% Skill Improvements**: Improve compliance. Objection handling and closing improved by 30% leading to a boost in sales. [00:51], [00:54] - **Safe AI Call Simulator**: With the new call coach simulator, agents can now practice outbound calls in a safe AI powered environment. [01:04], [01:06]
Topics Covered
- AI Analyzes Empathy and Tone
- AI Cuts Onboarding 35%
- Simulator Enables Safe Practice
Full Transcript
Your call center is running, but is it performing, onboarding takes too long, team performance isn't improving,
and coaching bandwidth is stretched. And
what's worse, performance is inconsistent with top agents carrying the weight of the team.
Change the situation and turn to call coach. Built on 20 years of advanced AI
coach. Built on 20 years of advanced AI experience and calibrated with human insight, Call Coach is your own AI powered call center coach. It listens to
every call and reads every chat message, analyzes empathy, tone, and clarity and provides AI powered coaching to agents, team leads, and QA.
Cut onboarding by 35%.
Improve compliance. Objection handling
and closing improved by 30% leading to a boost in sales. And with the new call coach simulator, agents can now practice outbound calls in a safe AI powered
environment.
Lead better with realtime insights and control. Ready to turn your call center
control. Ready to turn your call center into a growth engine? Schedule the demo today.
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